CANCELLATION POLICY

Please read before booking. By scheduling an appointment, you agree to all policies below. ⸻ Cancellations & Reschedules To cancel or reschedule without penalty, please do so at least 48 hours before your appointment time. • Cancellations or reschedules made within 48 hours will be charged 100% of the service total + 3.5% card processing fee. • Same-day cancellations (within 24 hours) will be charged: • 100% of the service • + 3.5% card processing fee • + $20 same-day cancellation fee • Reschedules made within 24 hours require a new non-refundable deposit to secure a new date/time. (Deposits are only transferable once, if changed more than 24 hours before the appointment.) • No-shows will be charged: • 100% of the service • + 3.5% card processing fee • + $20 no-show fee No-show clients must pay all owed balances before booking again. ⸻ Partial Cancellations & Service Changes Removing part of your scheduled service or downgrading your appointment within 48 hours is treated as a cancellation and charged 100% of the originally booked service. Every time slot is reserved specifically for you, and last-minute changes affect the business’s schedule, time, and productivity. ⸻ Late Arrivals Arriving 10 minutes or more late will be considered a cancellation and charged 100% of the service total + 3.5% fee. ⸻ Deposits • All deposits are non-refundable. • Deposits may be transferred one time only if the appointment is changed more than 24 hours prior. • Rescheduling within 24 hours requires a new deposit, no exceptions. ⸻ Same-Day Appointments Same-day bookings are subject to approval and availability. Please text (315) 491-6329 before booking if a same-day slot is needed. ⸻ Payment Failures If your card declines, payment for the missed/cancelled appointment must be made before booking future services. ⸻ No Exceptions There are no exceptions to this policy. All payments are final & non refundable. Thank you for respecting my time, my business, and the space I create for all my clients. 💕